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Take advantage of new opportunities for your customers.

JAMES makes everyday life easier for your customers and their families. For organizations, JAMES opens up new possibilities for supporting and expanding existing business models.

Your benefits

With James, you can meet the ever-growing challenges in care and care competently. A win-win situation for your organization, your customers and their families.

Expanding business processes

Increasing care quality

Making the most of the staff

NEW BUSINESS MODEL

Below, we show as an example for three business areas how JAMES products can meet customer requirements sustainably and offer new business models.

24/7 Call Centre / Call Centre

Many professional call centres already offer a wealth of services today. With JAMES, the following new areas can be covered:

1. Mobile emergency call: The inpatient home emergency call is not suitable for many, younger seniors. On the one hand, many senior citizens are still active and on the move a lot and on the other hand, the existing terminal devices are too restricted and stigmatizing. With the elegant James safety watches, new layers of buyers can be gained and the existing service can be broadened.

2. Tele Care: James offers new Tele Care Services. In the simplest case, this can be the regular video call to the James Station at the customer's house or the monitoring of vital parameters, which the customer records himself at home.

Mobile care

In mobile (outpatient) care, various services can be provided remotely or via tele-services in the future. Customers receive the James package and can measure vital values independently. In-house specialists (certified nurses) are automatically informed by the James system in case of conspicuous vital values and can check each case in person with the customer via telephone or video telephony.
The standard package allows blood pressure, blood sugar and weight recognition. Depending on the situation, additional sensors can be integrated. Due to the (partial) transfer of activities to the customer and the ongoing transfer of current values to the integrated care center, expensive travel times can be saved and abnormalities can be detected much more quickly.
Regular video calls to the carers enable a higher care rate and also relieve employees and relatives.
Overall, costs can be massively reduced, relatives and employees can be relieved and more people in need can be cared for. If necessary, relatives can actively participate in the care process via online services.

Stationary care - Supervised living

Stationary care facilities can care for future residents at home before entering the nursing home. The James safety watch gives older, often single seniors the opportunity to request help at the touch of a button in the event of a fall or other problem. The call assistance can be provided during the day by the nursing home and at night by a 24/7 call centre.
In addition to safety, the James health package can also be offered, which enables optimal care, especially for chronically ill patients, or is ideal for preventive measures.
In addition, James also offers concepts against social isolation, which can be managed by a community manager about James situationally. The James Chat components are used to promote people's communication with each other. All of these solutions can also be ideally used in supervised residential facilities.

PORTALS FOR PROFESSIONISTEN

For the professional use of the JAMES platform, the web portal provides extensive possibilities. The admin portal is the central tool that includes users, roles, permissions and device management. The connection of third-party systems, such as call center solutions or external databases, is also managed here.

ADMIN PORTAL

  • User
  • Organization
  • Roles/Rights Management
  • Device and SIM management
  • Various evaluations

CALL CENTRE PORTAL

  • Alarm handling
  • Position queries
  • Video and voice communication
  • Alarm history

CARE CENTRE PORTAL

  • Anamnesis, Diagnosis
  • Live Vital Measurement Overview
  • Automated detection of deviations
  • Intervention protocols
  • Video and voice communication
  • Absenzenverwaltung
  • Document storage

COMMUNITY PORTAL

  • Networking of supervised persons
  • Formation of interest groups
  • Calendar
  • Video and voice communication

Are you interested? 

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