With JAMESyou can competently meet the constantly growing challenges in nursing and care. A win-win situation for your organisation, your customers and their relatives.
Expanding business processes
NEW BUSINESS MODEL
Below, we show as an example for three business areas how JAMES products can meet customer requirements sustainably and offer new business models.
24/7 Call Centre / Call Centre
Many professional call centres already offer a wealth of services today. With JAMES, the following new areas can be covered:
1. mobile emergency call:The stationary home emergency call is not suitable for many - especially active senior citizens. For one thing, vital seniors are still often on the road. On the other hand, the existing terminals are too limited and stigmatising. With the elegant JAMES Safety Watches new groups of buyers can be won and the existing service can be expanded.
2. Tele Care:James offers new telecare services. This can be a regular social video call to the JAMES Station at the customer's home or the monitoring of vital parameters that the customer records at home. In addition, the medication intake can be partially transferred to the affected person (e.g. memories at the tablet or with video support, therapeutic games at the tablet, etc.).
In mobile (outpatient) care, various services can in future be provided remotely or via tele-services. Customers receive the JAMES package and can use the tablet to confirm drug intake or measure vital signs independently. In-house specialists (qualified nurses) are automatically informed by the JAMES System in case of conspicuous vital signs and can clarify each case personally with the customer via telephone or video telephony. The standard package allows blood pressure, blood sugar and weight recognition. Depending on the situation, additional sensors can be integrated. By (partially) shifting activities to the customer and continuously transferring current values to the integrated Care Center, expensive travel times can be saved and abnormalities can be detected much more quickly. Regular video calls to those being cared for enable a higher care rate and also relieve the burden on staff and relatives. Overall costs can be massively reduced, family members and employees can be relieved and more people in need of help can be cared for. In addition, relatives can actively participate in the care process via online services if required.
Inpatient care - supervised living
Inpatient care facilities can look after future residents at home even before they enter the nursing home. TheJAMESSafety Watch gives older, often single senior citizens the opportunity to call for help at the touch of a button in the event of a fall or other problem. Call assistance can be provided during the day by the nursing home and at night by a 24/7 call centre. In addition to safety, the JAMES Health Package can also be offered, which provides optimal care especially for chronically ill patients or is ideal for preventive measures. Furthermore, JAMESalso offers concepts against social isolation, which can be controlled by a community manager via JAMES according to the situation. The JAMESChat components are used, which promote communication between people. All of these solutions can also be ideally used in supervised residential facilities.
PORTALS FOR PROFESSIONISTEN
For the professional use of the JAMES Platform the web portal provides extensive possibilities. The admin portal is the central tool that includes users, roles, permissions and device management. The connection of third-party systems, such as call center solutions or external databases, is also managed here.
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