With JAMESyou can competently meet the constantly growing challenges of the care and support sector . JAMES TeleCare creates a win-win situation for your organization, customers and their relatives.
Expanding business processes
NEW BUSINESS MODEL
In the following, we use three business areas as examples to show how JAMES Productscan be used to sustainably meet customer requirements and offer new business models.
24/7 Call Centre / Call Centre
Many professional call centres already offer a wealth of services today. With JAMES, the following new areas can be covered:
1. mobile emergency call:The stationary home emergency call is not suitable for many - especially active senior citizens. For one thing, the majority of older people are still agile and therefore often on the move. On the other hand, existing end devices have a limited and stigmatising effect. With the elegant JAMESSafety Watchesnew groups of buyers can be won and existing services can be expanded.
2nd TeleCare: With JAMES new TeleCare services open up. This can be a regular social video call to the JAMES Station at the customer's premises or the monitoring of important vital parameters, which are recorded at home. In addition, the medication intake can be partially transferred to the affected person (e.g. memories at the tablet or with video support, therapeutic games at the tablet, etc.).
In mobile (outpatient) care, various services can in future be provided remotely or via tele-services. Customers receive the JAMES package and can use the tablet to confirm drug intake or measure vital signs independently. In-house specialists (qualified nurses) are automatically informed by the JAMES System in case of conspicuous vital signs and can clarify each case personally with the customer via audio or video call.
The standard package includes blood pressure, blood sugar and weight measurement. Depending on the situation, additional sensors can be integrated. By (partially) shifting activities to the customer and continuously transferring current values to the integrated Care Center, expensive travel times can be saved and abnormalities detected more quickly.
Regular video calls to those being cared for enable a higher care rate and thus relieve the burden on employees and relatives. Overall costs can be massively reduced, family members and employees can be relieved and more people can be cared for. In addition, relatives are able to actively participate in the care process via online services.
Inpatient care – supervised living
Stationary care facilities can care for future residents at home before entering the nursing home. With the JAMESSafety Watch, single seniors have the possibility to call for help at the touch of a button in case of a fall or other problem. Call assistance can be provided during the day by the nursing home and at night by a 24/7 call centre.
In addition to safety, the JAMES Health Package can also be offered, which enables optimal care, especially for chronically ill patients, or is ideally suited for preventive measures. In addition, JAMES offers concepts against social isolation, which can be controlled by a community manager via JAMES according to the situation. The JAMESChat components are used, which promote communication between people. All the above solutions can also be optimally used in assisted living facilities.
PORTALS FOR PROFESSIONISTEN
For the professional use of the JAMES Platform the web portal provides extensive possibilities. The Admin-Portal is the central tool and contains users, roles, permissions and device management. The connection of third-party systems such as call center solutions or external databases are also managed here.
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