Telehealth and Telemedicine: a rapidly growing market

Since the Corona pandemic, the terms telehealth and telemedicine have become increasingly important in our society. In times of mandatory distance, the online processing of health/medical services appears to be a valuable alternative to personal care in ordinances and hospitals. Due to their similarity, the two terms are often confused or used interchangeably, but they are clearly distinct from each other:

Telemedicine is mainly limited to clinical diagnoses and monitoring. In contrast, the telehealth sector is expanding into technology, services and education.

The advantages of the new e-services are evident: They enable online measurement of important vital parameters, issuing prescriptions and administering medication, professional care and nursing via video telephony, etc. – and all this from home. In particular, the use of video consulations and visits has proved to be very effective:
In view of the current corona crisis, not only doctors and nursing staff, but also (separated) families receive optimal support. e-Health solutions from the AAL (Active Assisted Living) sector, such as JAMES Video, protect against infections in explosive times and offer real estate / chronically ill patients significant added value by saving them the arduous journey to the doctor’s office. This trend already seems to be strongly represented in the USA:

According to a study on the US website AMD Global Telemedicine 79% of Pantients prefer to make appointments online rather than on site. Moreover, 70% now prefer online consultations. However, the European market for telemedicine and healthcare is also growing rapidly: the European telemedicine market currently stands at USD 9.93 billion and is expected to grow to USD 19.2 billion by 2024 – that’s 14.1% per year.*

The primary market drivers are:

Within the German healthcare sector, the doors to telemedicine and telehealth already seem to be opening: Currently six new focal points are planned, which will be further promoted in the coming weeks and months and subsequently implemented in the healthcare system.

Despite their global popularity, both telemedicine and -health are confronted with hurdles that have yet to be overcome. For example, misdiagnosis can occasionally occur, which can also happen in a personal consultation, but can have a negative effect on online consulations in particular. Moreover, implementation and nationwide availability appear to make integration into health care systems more difficult. However, in view of global pandemics, an ageing society, shortage of personnel, etc., telemedicine and telehealth will continue to gain importance and necessity in the future.


*cf. Market Data Forcast, entry “Europe Telemedicine Market”, online at:, [as of 22.06.2020].

International Nurses Day

Florence Nightingale © Wikimedia Commens

On 12 May each year the International Day of Care is celebrated. The day commemorates the birthday of the British nurse and pioneer of modern Western nursing, Florence Nightingale (1820-1910).

“Nursing is an art: and if it is to be made an art, it requires an exclusive devotion as hard a preparation as any painter’s or sculptor’s work […]”

Florence Nightingale

Nightingale was convinced that in addition to medical knowledge, an autonomous nursing knowledge must exist. She also stated this in her writings on nursing, which are regarded as standard works in nursing theory. Among other things, she dealt with the effects of the environment on health. At present, the desire for a longer self-determined life at home is becoming ever greater. The majority of care already takes place within the home – this trend will continue to increase in the near future.

Successful home care is based on several aspects, but the selfless dedication of caregivers – whether they are professionals or family members – seems to be a significant success factor. The daily visit of familiar / beloved persons is a highlight of the daily routine for those being cared for. Especially in times of obligatory distance such as the current corona crisis, the continuity of social contacts is endangered – from now on older individuals belong to a vulnerable group of people and should avoid direct contact with the outside world as far as possible. However, this can lead to social isolation, loneliness and an increased risk of illness (both psychological and physical).

In times like these, intelligent AAL (Active Assisted Living) systems like JAMES TeleCare prove to be an innovative solution strategy. With the help of age-appropriate video telephony, online visits by family, friends, nurses and doctors are made possible. Persons cared for are thus able to experience the voices and faces of familiar people, even in corona isolation. Video telephony will become an important social experience by 2020 at the latest, bringing generations closer together in a protected environment.

Today, 12 May 2020 is the international nurses day:For ilogs healthcare this is a special event. In the course of this we thank the self-sacrificing carers for their commitment in these challenging times!

Learn more about JAMES TeleCare: This link takes you to the JAMES Station, the modern tablet for age-optimized video calls.

Protective face masks against COVID-19

Currently, the health of society and the spread of COVID-19 have the highest global priority. Containing the virus requires teamwork and efficient protective measures such as the right face mask. With this news article we as ilogs would like to give you a first overview of the purpose of protective face masks. The information has been compiled by us from reputable sources.


According to an article in the German Medical Journal, wearing a face mask can protect against diseases which droplet infection diseases – which are transmitted by speaking loudly, shouting or coughing in the immediate vicinity. Such masks can also prevent a potential smear infection by preventing people from touching their face with dirty hands.

The Robert Koch Institute (RKI) also recommends that all employees in in-patient and out-patient geriatric care wear face masks:

“When caring for vulnerable patient groups in the context of a pandemic, the wearing of a face mask by medical staff is indicated from aspects of patient protection.”, state the guidelines on prevention and management of COVID-19 diseases in inpatient and outpatient geriatric care, updated on 23 March 2020.

However, both professionals (medical/geriatric) and citizens should make sure that the mouthguard is correctly fitted so that pathogens cannot enter from the side. The protective mask should also be changed at least two to three times a day. However, this always depends on how much the mask is used and how wet it gets during the day.


The cultural trend of wearing protective masks in Asian countries already existed before the outbreak of the corona epidemic and now, as a result of the current events, seems to have arrived in Europe as well. Due to the virus, local pharmacies are also reporting increased demand for masks – in most pharmacies, respiratory masks are already out of stock.


Studies on the SARS epidemic of 2002/2003 have shown that filter particle masks (FFP3 masks) have a protective effect. However, these were not conventional face masks as seen in Asia on the streets or in the operating theatre in general, but special fine particle masks that are disadvantageous for everyday life.

“Of course, an FFP3 mask provides better protection, but even simple mouthguards can intercept viruses, provided they close tightly.”, adds Prof. Dieter Köhler, former Medical Director of the Lung Clinic Kloster Grafschaft in Schmallenberg.

Simple mask types are for example surgical face masks. These are actually designed to prevent infectious droplets from the respiratory tract of surgeons from entering the surgical area. Moreover, 1-layer paper face masks are considered ineffective. Particle filtering half masks (FFP masks) are more suitable because of their particle retention capacity and the defined total leakage. However, there are differences in the total leakage depending on the equipment class:

It therefore makes sense for infected persons to wear a mask to protect (vulnerable) persons. Because even breathing air can contain viruses. Moreover, as with influenza, corona viruses are probably detectable in the breath of infected persons.

It is important that the masks seal as well as possible at the edges so that the particles do not seep in at the edges!


As a general rule, FFP1 masks or equivalent surgical masks should be worn during activities involving contact with suspected cases FFP2 masks should be worn when workers are exposed to coughing fits, FFP3 masks when coughing is provoked, for example during a bronchoscopy. As having a cough is considered one of the main symptoms of the current coronavirus, assisting personnel should use at least 3-layer surgical masks or a category FFP2 protection.

Ilogs currently has access to four high-quality mask models with different categories, which are suitable for the following consumer groups:

In addition, ilogs offers additional medical protective gear on request, which is certified according to CE and ISO standards.

Are you interested? This linkwill take you to a detailed list of the ilogs protective equipment.

SOURCES, [26.03.2020]. 

Robert Koch Institut, [25.03.2020]. 

Lungenärzte im Netz, [25.03.2020].

Deutsches Ärzteblatt, [25.03.2020]. 



We live in an information and knowledge-based society. The flood of information is clearly noticeable in our private and professional environment. Due to the large number of information sources, it is becoming increasingly complex to collect and provide structured information. Exactly in this challenge lies the focus of MOCCA ONE and GRIPS for the care sector.

WithGRIPS, MOCCA ONE provides a digital knowledge database for all persons in care. All information (anamnesis, assessments, medication protocol, nursing diagnoses, interventions, etc.) is stored in the system in an orderly manner and made available to the nursing staff at any time. The system offers evidence-based, scientifically sound nursing know-how and supports the planning staff in the documentation process. During the next home visit, the mobile caregiver knows exactly which particularities to pay attention to and which tasks are on the agenda. These tasks are marked as completed by the maintainer with the smartphone directly on site in the MOCCA app. Finally, the service is prepared for client billing. GRIPScan be connected to the administrative modules of MOCCA ONE, e.g. master data management, resource planning and billing.

Your advantages:

NEW: Task Assistant – more than just a to-do list

Your advantages:

Nuki and MOCCA open doors for nurses and geriatric care in Vienna

With Nuki and ilogs, the first 2,000 mobile care and emergency personnel will receive keyless and smart access to the residential units of residents in need of care at Sozialbau AG in Vienna from January 2019.

Ilogs, the Austrian specialist for healthcare software, together with Nuki, opens the doors for more than 2,000 mobile care and emergency services. With MOCCA ONE, ilogs has created a technical platform for stationary and mobile care as well as 24-hour care.


As already announced in October 2018, SOZIALBAU AG will equip its residential complexes in Vienna with the smart access system from Nuki by 2020. Nuki transforms existing intercom systems and doors into smart access systems and turns the smartphone into an intelligent key. With the retrofit combination of the Nuki Box and the Nuki Smart Lock, access to single and multiple family homes becomes completely keyless. In future, residents, service providers and even employees will be able to lock entrance doors simply and conveniently via app. The digital access authorization is made via the respective operations center.


With Nuki, ilogs has found another innovative partner whose product could be integrated into MOCCA ONE. Especially in the social and health sector, the quality of care and support is essential. MOCCA ONE is available as an application on the smartphones of caregivers around the clock. The system supports internal processes as well as customer care and support. With MOCCA ONE, ilogs is the market leader for mobile care in Austria and is also used in numerous other countries. Through the integration of Nuki into the MOCCA ONE app, the access to the SOZIALBAU AG residential complexes and the people in need of care living in them is considerably simplified. At the same time, the previously unsafe central key or key box is replaced smartly.


With the expansion of the Nuki Smart Lock, the smart phone becomes an intelligent key and offers the nursing staff a keyless access solution to the home of the patient. This leads to a significant simplification in the management and planning of nursing staff, which in turn correlates with high increases in efficiency and cost savings.


The mobile MOCCA application on the smartphones of the emergency services, which is used for care documentation and coordination, now also opens the doors of the residents contactlessly and automatically. The combination of Nuki and ilogs technologies makes this possible.


SOCIALBAU AG, founded in 1954, is the largest private and non-profit housing company in Austria. Currently, they manage 51,252 rental and condominiums. They also manage a group of companies consisting of three non-profit cooperatives and two corporations, as well as several equity investments. They are the market leader in the digitalization of resident communication and a pioneer of resident-oriented IT services.


Nuki Home Solutions is the leading provider of retrofittable, smart access solutions in Europe. The companies goal is the making conventional door locks intelligent and thereby replacing the physical key. The current product portfolio includes the Nuki Combo, consisting of Nuki Smart Lock and Nuki Bridge, as well as the Nuki Box – a retrofit solution for apartment buildings. Nuki Home Solutions was founded in Graz in 2014 by Up to Eleven. The managing director of Nuki Home Solutions is Martin Pansy.


This successful project takes geriatric care at home once again to a higher level. Keyless care overcomes difficulties, helps to reduce costs and to improve the quality of service in the long term.

The secure alternative for WhatsApp

Expand your MOCCA ONE with the new communication module for only EUR 1 – 0.50 (monthly per employee, price scale, exclusive server flat rate). Introductory action -10% on list price.

Benefits of the new MOCCA ONE CHAT

MOCCA ONE – Neue Module



Previously, MOCCAsmartphone users used WhatsApp as a fast communication medium. Due to the new DSVGO guidelines and security reasons, a MOCCA integrated, secure communication channel (messenger) will be available to you in the future. The head office can send messages to employees and receive them vice versa.


Turn your intercom into an intelligent door lock with MOCCA ONE. In cooperation with the company NUKI, we will enable you to develop an innovative key management system in the future. Thanks to the MOCCA Portal (EDP), keys will be managed electronically in the future and employees will be able to lock and unlock the front door of the residential complex via their smartphone in the day view. On request, residents can also pass on the electronic keys to relatives. In the future, it will also be possible to open the door centrally on request via a control centre (e.g.: 24/7 Servicecentrale).


A completely new ilogs feature is the automated deployment and roster creation. The service will be available to you in the first quarter of 2019. With the optimizer enables:

The proposal calculated by the system can be accepted or modified by the responsible planning staff at the push of a button.

The circle closes – MOCCA 360° becomes MOCCA ONE

ilogs has a clear strategy for the MOCCA product: a combined technical IT platform for professional organisations that care for people at home or in inpatient care facilities. With the newMOCCA ONE the following health areas are therefore covered as a whole:

While the first three areas are already available on the market, the 24-hour support is not yet available.