1 year lockdown in Austria

Digital helpers as heroes in the fight against social isolation.

Exactly one year ago today, the coronavirus forced Austria into a nationwide lockdown for the first time. On 03/16/2020, all businesses, stores, educational institutions, but also nursing homes were temporarily closed overnight, massively limiting our social habitus. From then on, the protection of the population, especially older generations, enjoyed the highest priority. Accordingly, contact with older family members and friends was warned against. Our loved ones in old people’s homes and nursing homes suffered in particular, as they were not able to receive any visits for months and had to cope with their daily lives in social isolation from then on. In addition to self-sacrificing doctors, nurses, etc. on the front lines, digital helpers proved to be heroes in the fight against Corona.

Digitization as an opportunity

The digital age began long before the first wave of corona, but experienced a superlative boom in 2020. Separated families were reunited with the help of video telephony. Thanks to our innovative JAMES software, even digitally shy seniors were able to see the voices and faces of their loved ones again. On behalf of the state of Carinthia, we equipped the majority of our nursing homes with the JAMES tablet, the senior-friendly video telephony tablet. But also our JAMES emergency watches protected elderly people in isolation with the help of a mobile home emergency call. Relatives who were unable to personally care for their kin due to Corona were reassured by the smartwatch’s alarm function.

A year later, after a long wait, we finally enjoy relaxations and are allowed to see older family members again with compliance with various safety precautions such as vaccinations, COVID testing and protective masks. Nursing homes are also gradually opening their doors and now allow personal visits instead of digital ones. However, the added value of digitization will increasingly come to light in the coming years – not only in the private sector, but also in the care and healthcare sector. Our goal is to communicate this added value to older generations with the help of the age-friendly software from JAMESand to remove the shyness and skepticism in dealing with digital devices.

JAMES Products
The JAMES products (from left to right): B6 Watch, S6 Watch, Station, Vital Sensors

Health APPs reduce disease risks.

Smartphone apps for body & soul

Why do we tend to become slower and more comfortable as we age? Age-related comfort can have many reasons: Pre-existing conditions, weight or pain problems, or concerns about falling are considered common triggers. As we get older, however, an active lifestyle becomes increasingly important for both our physical and mental health. In the era of smart devices, older people are now being helped to make daily progressthrough vitality apps.

Progress starts with the right app.

The JAMES safety watch is the perfect companion for an everyday life characterized by safety and activities.

Many studies show that regular exercise can contribute immensely to general well-being and extend life by additional years – even when people only start exercising at an older age. Getting active, however, is not just about adding more years to life, but at the same time giving the years more content. An Australian study* reports on the value of health apps, particularly in the context of older people’s health. The apps, some of which are available free of charge, are now part of the standard inventory of every smartphone/smartwatch and encourage not only younger generations but also seniors to be physically active. According to the study, they increase the number of steps traveled daily by an average of 2,000. This reduces the risk of certain cancers, diabetes and cardiovascular disease.

Melody Ding, assistant professor of epidemiology and behavior change, notes:

“Given the wide and increasing reach of smartphones and trackers, even small increases in physical activity can lead to significant improvements in health.”

Smartwatches as exercise & health drivers for seniors.

The JAMES emergency watch B6 in use

Special emergency watches with vital functions are, especially for seniors, the key to a lifestyle that is both active and safe – especially since they often forget about their smartphone. The JAMES emergency watchsupports elderly persons with pulse and blood pressure measurement as well as a pedometer. All health values are immediately available in the associated JAMES APP for watch wearers and relatives. In this way, deviations can be responded to quickly and potential risks can be prevented.

Sufficient exercise increases energy, maintains personal independence and protects body and soul. The JAMES emergency watch watches over the health and well-being of its charges as a digital guardian angel.

JAMES Emergency Watch

*Data on the study: https://thepulse.org.au/2020/12/22/fitness-trackers-do-help-increase-activity-study/

JAMES in new splendor: ilogs launches the official JAMES webshop.

Since December 2020, seniors and their relatives can store security around the clock.

The new web store enables a shopping experience that is both secure and modern, and finally makes the entire JAMES emergency call system accessible to end customers. Whether it’s an emergency call device, a tablet for seniors or digital health products: The new store leaves nothing to be desired and offers customers perfectly tailored solutions – in line with our credo “Simply enjoy everyday life. JAMEStakes care of the rest!”

Emergency watch & more

In addition to the individual hardware devices, it is now also possible, for example, to purchase the JAMES products as smart bundles (device + subscription + optional additional packages). With the corresponding SUBSCRIPTION, the JAMES product is activated and offers seniors a variety of everyday support functions, such as the mobile home emergency call incl. Voice connection, pulse and blood pressure measurement, pedometer, reminders and much more. Particularly attractive is the possibility to extend or cancel existing SUBSCRIPTIONSwith valuable additional packages at any time.

Carefree shopping experience

Payment, activation and shipping proceed in the usual JAMESmanner easy and safe. In addition to convenient online payment methods, the store also offers a free order hotline for Internet skeptics. The hotline staff are happy to address all customer questions and requests.

After successful payment, the JAMES product is prepared and shipped with the SUBSCRIPTIONselected by the customer. Get started safely: A user account for the JAMES APPS and the web portal is created for the customer even before the product is shipped.

JAMESis looking forward to welcoming you as a webshop customer soon!

Order hotline: +43 (0) 463 504 197 5

The AALbin pilot project is in full swing.

“No one is too old to learn.”

German proverb.

At the beginning of 2021, JAMES TeleCare, in cooperation with Smart City Wien, will equip 30 senior citizens in the Per-Albin-Hansson-Siedlung with the JAMES tabletand emergency watch.

Many seniors face the increasing digitalization with shyness and restraint. The project should help to solve this problem. Under the motto “Active in old age with digitization”, the aim is to give older people easy access to the digital age and at the same time make them enjoy new technologies.

AAL(Active Assisted Living) assistance systems such as JAMES TeleCare can provide a better quality of life in old age with the help of their senior-centric software and hardware and support in the areas of SAFETY, HEALTH and COMMUNITY.

The future is digital and JAMESis the time machine.

Telehealth and Telemedicine: a rapidly growing market

Since the Corona pandemic, the terms telehealth and telemedicine have become increasingly important in our society. In times of mandatory distance, the online processing of health/medical services appears to be a valuable alternative to personal care in ordinances and hospitals. Due to their similarity, the two terms are often confused or used interchangeably, but they are clearly distinct from each other:

Telemedicine is mainly limited to clinical diagnoses and monitoring. In contrast, the telehealth sector is expanding into technology, services and education.

The advantages of the new e-services are evident: They enable online measurement of important vital parameters, issuing prescriptions and administering medication, professional care and nursing via video telephony, etc. – and all this from home. In particular, the use of video consulations and visits has proved to be very effective:
In view of the current corona crisis, not only doctors and nursing staff, but also (separated) families receive optimal support. e-Health solutions from the AAL (Active Assisted Living) sector, such as JAMES Video, protect against infections in explosive times and offer real estate / chronically ill patients significant added value by saving them the arduous journey to the doctor’s office. This trend already seems to be strongly represented in the USA:

According to a study on the US website AMD Global Telemedicine 79% of Pantients prefer to make appointments online rather than on site. Moreover, 70% now prefer online consultations. However, the European market for telemedicine and healthcare is also growing rapidly: the European telemedicine market currently stands at USD 9.93 billion and is expected to grow to USD 19.2 billion by 2024 – that’s 14.1% per year.*

The primary market drivers are:

Within the German healthcare sector, the doors to telemedicine and telehealth already seem to be opening: Currently six new focal points are planned, which will be further promoted in the coming weeks and months and subsequently implemented in the healthcare system.


Despite their global popularity, both telemedicine and -health are confronted with hurdles that have yet to be overcome. For example, misdiagnosis can occasionally occur, which can also happen in a personal consultation, but can have a negative effect on online consulations in particular. Moreover, implementation and nationwide availability appear to make integration into health care systems more difficult. However, in view of global pandemics, an ageing society, shortage of personnel, etc., telemedicine and telehealth will continue to gain importance and necessity in the future.


*cf. Market Data Forcast, entry “Europe Telemedicine Market”, online at: https://www.marketdataforecast.com/market-reports/europe-telemedicine-market, [as of 22.06.2020].

International Nurses Day

Florence Nightingale © Wikimedia Commens

On 12 May each year the International Day of Care is celebrated. The day commemorates the birthday of the British nurse and pioneer of modern Western nursing, Florence Nightingale (1820-1910).

“Nursing is an art: and if it is to be made an art, it requires an exclusive devotion as hard a preparation as any painter’s or sculptor’s work […]”

Florence Nightingale

Nightingale was convinced that in addition to medical knowledge, an autonomous nursing knowledge must exist. She also stated this in her writings on nursing, which are regarded as standard works in nursing theory. Among other things, she dealt with the effects of the environment on health. At present, the desire for a longer self-determined life at home is becoming ever greater. The majority of care already takes place within the home – this trend will continue to increase in the near future.

Successful home care is based on several aspects, but the selfless dedication of caregivers – whether they are professionals or family members – seems to be a significant success factor. The daily visit of familiar / beloved persons is a highlight of the daily routine for those being cared for. Especially in times of obligatory distance such as the current corona crisis, the continuity of social contacts is endangered – from now on older individuals belong to a vulnerable group of people and should avoid direct contact with the outside world as far as possible. However, this can lead to social isolation, loneliness and an increased risk of illness (both psychological and physical).

In times like these, intelligent AAL (Active Assisted Living) systems like JAMES TeleCare prove to be an innovative solution strategy. With the help of age-appropriate video telephony, online visits by family, friends, nurses and doctors are made possible. Persons cared for are thus able to experience the voices and faces of familiar people, even in corona isolation. Video telephony will become an important social experience by 2020 at the latest, bringing generations closer together in a protected environment.

Today, 12 May 2020 is the international nurses day:For ilogs healthcare this is a special event. In the course of this we thank the self-sacrificing carers for their commitment in these challenging times!

Learn more about JAMES TeleCare: This link takes you to the JAMES Station, the modern tablet for age-optimized video calls.

Grandma and Grandpa are now online The Corona crisis forces seniors to digitize. How is this possible?

An informative FALTER report on the digitization of the KWP (Kuratorium Wiener Pensionisten-Wohnhäuser) in times of the coronavirus

The report is the property of FALTERS – the weekly newspaper from Vienna and is freely available online via this link

Lisa Kreutzer — MEDIA, FALTER 17/20, 21.04.2020

The family follows the recommendations of the government. Because she does not want to do without contact, she has sought new ways of communication. Evelyne Glanzl has half-long brown hair and wears dark progressive glasses. The other day she used Facetime for the first time, then at Easter she used the first video conference with the whole family. These new digital possibilities are relieving, she says. “These are the silver linings of our quarantine.”

The analogue world can hardly be separated from the digital world. This is nothing new for most of society. Video conferencing has long been as much a part of everyday life for many people as the online processing of all payments. But the move to the digital world is not so easy for all parts of society. According to the Austrian Internet Monitor, only about half of the 60 to 70 year olds regularly used the Internet last year. Of the over-70s, only a quarter. If you don’t want to suffer from pathogenic loneliness in times of physical distance, if you don’t want to participate in the possibilities of social and economic life, you have to go online. How do those whose lives have been offline deal with this? And is the crisis also accelerating digitisation among senior citizens?

A webcam has recently been attached to Ms Glanzls stand PC. They had sent her her children the other day. The common Easter breakfast should take place with the whole family as video conference. Over the telephone her son had instructed her in the installation. In order to keep the family together virtually in the times of Corona, Glanzl was technically upgraded. Actually, she says, she was never talented in these things. “I grew up in a time when people weren’t so much into technology.” But since the crisis, children have been introducing their mothers to digital technology, the whole family explaining to her the functions of the devices, the apps she needs. “Reverse Parenting” is the name given to this role reversal between the generations.

“Digital skills are now indispensable for participation in social life, but many have no idea,” says Karin Niederhofer. She is 62 years old, has short blonde hair, large glasses. Niederhofer heads the senior citizens’ college in the second district, which offers computer, tablet and smartphone courses especially for senior citizens. She gives the interview via Skype, from her home office. 90 percent of her clientele is female, between 65 and 95 years of age.

What difficulties do your course participants encounter when they want to be digitised? “There is a certain sense of authority among the older generations,” says Niederhofer. For example, the ability to differentiate between correct and incorrect messages suffers from this. Senior citizens who learn how to use the Internet in self-study are at risk of being unable to classify false reports, spam or offers. “If the device says it, then it must be true.” That is why the topic of safety is a burning issue in their courses, says Niederhofer. How do I recognize false positives and secure WLAN connections? Together they practice the use of mobile phones in the courses and discuss how to protect themselves against phishing mails or spam. They often choose a smartphone together afterwards. A device that is not individually adapted is just as unpleasant for their customers as a tight shoe, says Niederhofer.

Since the beginning of the corona crisis, the number of participants in their online seminars has tripled, says Niederhofer. Vienna’s adult education centres have also shown increased interest in digitisation services. Inevitably, many senior citizens now have to deal with digital means if they want to master their everyday life. Be it a doctor’s prescription that is now sent by e-mail, administrative procedures via e-signature, online banking or even a conversation with the family, which is no longer possible without video. The biggest challenge is that especially those non-digitised groups now need to be digitally trained, says VHS managing director Herbert Schweiger.

Niederhofer sees this situation as an opportunity for the digitisation of older vintages. If the necessary hardware is not available, Niederhofer’s son Alexander helps out. With his company Helferline, he has come up with something he calls “corona tablets” during the crisis. You send disinfected devices home, the numbers of the family already saved on speed dial, the desired apps pre-installed.

Even on the ward on the sixth floor of a Viennese penionist apartment building, contact with the outside world in times of the corona crisis comes in the form of a tray. To Adolfine Schiedek’s room usually at 3:15 pm. A nurse holds the tablet in front of her face, positions it so that her white hair frames the picture like a portrait. On the other side of the line is her son-in-law sitting in his study. Ludwig Kaspar is 76 years old, with the headset on his ears he speaks into the tablet on his desk “Do you recognize me?” Not every time he gets lucky with the question. Not every time the 97-year-old knows who he is, she is seriously ill with dementia. This time Frau Schiedek smiles. She taps the nurse, points to the screen. “Look it’s Ludwig.”

Since the Corona crisis, there has been an absolute ban on visiting retirement homes and nursing homes. The residents are not allowed to leave the house. Shopping and visits outside the area are not possible, the event rooms remain empty. We eat alone, in our own apartments or rooms. The people who live here have not been socialised with the digital possibilities and are particularly hard hit by the current analogue restrictions.

Around 16 percent of Austrians do not use the Internet, according to surveys by the Austrian Internet Monitor 2019. They are the so-called offliners. Frau Schiedek is one of them. Who has Internet access in Austria is also a question of education. Almost all over-50s with a university degree have Internet access, but only 64 percent with a compulsory degree. As medical director of the online platform Netdoktor, Kaspar is among the former. As medical director of the online platform Netdoktor, Kaspar is among the former.

Andreas Lingua helps with video calls. Grey beard, a friendly smile. He is a home helper in Haus Föhrenhof of the Board of Trustees of the Viennese Pensioners’ Residences. Haus Föhrenhof is located in a quiet residential street near the Lainzer Tiergarten. Together with its colleagues, Lingua is currently facing the challenge of protecting the residents from the virus while keeping their isolation as low as possible. In order to give the residents some contact with the outside world, a tray was purchased for each of the 30 houses of the curatorium. Also for the one where Frau Schiedek lives.

The 260 senior citizens in Haus Föhrenhof, where Lingua works, are between 54 and 102 years old. This heterogeneous composition is a challenge, says Lingua. For age is relative. “Here lives a 95-year-old woman who sends her grandchildren pictures via Whatsapp, and then again 70-year-olds who are not interested in technology or are cognitively impaired.” This bandwidth makes a joint introduction to the device impossible, says Lingua. What unites all residents, however, is that since the visitation bans, they are completely dependent on digital aids to see their relatives. But can they replace the physical contact that is now missing?

Not only do the video calls help Mrs. Schiedek, but the calls also relieve her son-in-law. “I can see in the short time whether she is scared, seems panicky, or whether she is doing well today,” says Kaspar. “That’s reassuring.”

Of course, video calls are no substitute for visits, but in the crisis they are the best way to reduce loneliness. Such a video call contributes to the daily structure, is activating, a moment of closeness in times of isolation, says Elisabeth Stögmann. She is a professor at the University Clinic for Neurology at MedUni Vienna. For cognitively healthy seniors, the interest in and occupation with digital technology is also well suited to prevent dementia.

Video Call with the family at the JAMES Station.

The use of digital media has also become a prerequisite for social participation for older people, according to a study published last year by the Ministry of Social Affairs. About five years ago, the Ministry of Transport presented the broadband offensive “2015-2020”. This explicitly included measures for the digital integration of senior citizens. Consultations for seniors and trainers, training materials and events on the topic are offered. But these initiatives do not come in time for everyone. And by no means everyone accepts the initiatives.

Frederike D. does not understand all the excitement. The 87-year-old lives in a small village in the Waldviertel with less than 1000 inhabitants. During the war, people were more worried, she says, the excitement about the virus was incomprehensible to them. The fact that their contacts are now limited is no reason to digitise. She was never interested in technology, says the former winemaker, and the restrictions do not change that. She never had Internet access, nor was it necessary. Lunch at the inn on Wednesday, breakfast at the coffee house on Saturday, one evening event per week. Her schedule was always full and dealing with digital was never on the agenda.

Education in old age differs in one essential point: the target group is far less willing to deal with subjectively perceived “nonsense”. So says a study by the Ministry of Social Affairs from 2014. Diplomas, certificates, formal confirmations – what often drives younger generations is no longer important in old age. “It must have an incentive why this is now better than the old,” says neurologist Stögmann.

According to Stögmann, it is often difficult to outdo the analogue, the familiar. Because the learning of content gets a little worse in the course of life. “You’re just not as fast anymore, you don’t learn as well, it’s harder.”

“One lesson from the crisis will be that ways must be found to train non-digitisation-affine groups, of which senior citizens make up a large part, in the use of new technologies,” says Schweiger from the Vienna VHS. If you want to be socially included in the 21st century, there is no way around digitisation.

For Evelyne Glanzl, the crisis was a catalyst. And she will not abandon the new technical possibilities. They are far too pleasant for that.

Find out more:

The ilogs-TeleCare solution for age-appropriate video telephony can be found under this link

Austrian company delivers TeleCare solutions to support elderly family members in isolation

Social isolation? Not on JAMES’ watch!. ILOGSpresents the JAMES video call

Klagenfurt (OTS)One third of all people over 65 in Austria live alone at home and are therefore not only on their own in everyday life, but also in emergency situations. Especially in times of crisis, such as the current coronavirus pandemic, the relatives of elderly persons are in a constant state of worry and alarm, especially since they are not allowed to visit their loved ones. This is exactly where the Austrian IT company ilogscomes in:

With the help of mobile devices and innovative software such as the JAMES TeleCare solution, ilogsenables both private individuals and care facilities to conduct visits online as well as professional care services via video – such as medication administration.

ilogs healthcare – the Austrian e-health specialist

Science and technology make it possible.

The IT company ilogshealthcare, located in Klagenfurt am Wörthersee, has been developing mobile e-health software solutions since 2005. In order to be able to guarantee the constant innovation of its product range, the e-health expert cooperates with international partners and renowned research institutions. Since 2012, ilogshas been conducting intensive research in the Active Assisted Living(AAL) environment. The result: The JAMES TeleCare solution for online care of care recipients. In addition, ilogsis the company behind MOCCA ONE, the market-leading e-health software for professional care providers.

JAMES Station – video telephony also for elderly people

Equipped with the smart software from ilogs, the JAMES tablet offers an answer to social isolation among senior citizens living alone. The device is proving to be an innovative solution strategy, especially in out-of-tour situations – such as the current Corona crisis – in which family visits or professional on-site care are not possible.

The JAMES tabletoffers many possibilities for the optimal support of seniors.

“Especially in the current situation of mandatory distance, the social isolation and loneliness of older people is becoming a major problem. We know that social contact and care can be very well supported with systems like the JAMES TeleCare solution”says Dr. Walter Liebhart, Managing Director of ilogs healthcare.

The JAMES tablet leaves no chance for social isolation and offers especially for elderly people a simple possibility of video telephony with relatives. In addition, other age-appropriate functions such as calling for help, medication reminders, simple Internet access or entertainment (games, news, weather, etc.) can be activated as required. The JAMES tabletcan also be used by professional organizations such as mobile home health care or nursing homes.

JAMES emergency watch – the watch that saves lives and gives new time

The smart JAMES emergency watch was developed specifically for the needs of older people: Many senior citizens go about their daily lives unaccompanied. This circumstance often leads to uncertainty when leaving the house and limits the quality of life. The JAMES emergency watch enables autonomy and safety at the touch of a button: the specialized smartwatch assists with everyday tasks, enables voice messaging with family and friends, and summons help when needed. As part of the JAMES TeleCare solution, it already supports thousands of elderly people worldwide to date.

The JAMES APP is available free of charge for Googleand Apple:

For more on ilogs healthcare and the JAMESproduct range, visit:


Are you interested? We look forward to hearing from you!

Online visits via video call

Social isolation? Not with JAMES.

The JAMES Station brings video calls into your home or nursing home.

Social isolation and loneliness are often directly associated with increased disease risks. This is particularly true for the elderly. In view of the current COVID-19 restrictions, family and relatives are also prohibited from visiting their loved ones in nursing homes. This is where JAMES comes in.
Using video calls, JAMES Station enables online visits from family, friends and professionals. The smart device consists of a high-quality Androidtablet and a docking station with integrated speaker.

The JAMES station: An Androidtablet and docking station with integrated speaker.

One JAMES station – many possibilities:

The JAMES station provides an easy way for those in care to stay in touch with family and friends.
It also provides access to media files (photos) of the relatives and offers the option to use advanced features of the JAMES product family such as Vital Monitoring.

Are you interested? Learn more about JAMES Station and the JAMES TeleCare product family.

*The JAMES Chat App is available for free for Google andApple.


Harmony&Care relies on JAMES

The Carinthian start-up company Harmony&Care tells its success story in a Puls24 article.

Since 2017, the Klagenfurt based recruitment agency Harmony&Care has been finding the perfect 24-hour caregiver for people in need of care by combining a software platform and academically based matching methods. However, a high care quality standard is not only based on the competence and sympathy of the nursing staff, but also on the use of innovative software solutions like JAMES Telecare.

2 Minuten – 2 Millionen – Erfolgsgeschichte: Harmony and Care. copyright PLUS 4

Harmony&Care managing director Anja Silberbauer knows this too:
The video report shows the JAMES portal, the JAMES tablet and JAMES blood pressure monitorand the JAMES safety watch in use. Active-assisted living systems such as JAMES use innovative technologies and services to improve the quality of life in old age, thus making everyday life easier not only for caregivers and relatives, but also for qualified professionals.

Related links:
Harmony&Care Website