18. March , 2020

Useful support through online video

The JAMES Video platform enables the contactless online execution of essential services in care facilities.

The new coronavirus COVID-19 currently poses one of the greatest challenges in the geriatric care sector. Many customers are considered to be risk groups, which should reduce personal "face-2-face" care as much as possible. In addition, the availability of nursing staff is at risk due to concerns about the virus. A special situation like this requires special, but above all innovative approaches to solutions such as the JAMES Video solution from the MOCCA ONE family. In the spirit of #StayHome, JAMES not only provides professional support to people in need of care and their relatives, but also to your organization.


With the help of JAMES, not only people in need of care and their relativesare professionally supported, but also your organization.

JAMES Video enables the contactless online execution of various services in care facilities:

  • social care (24/7 care & visiting services)
  • drug administration
  • Query of vital data
  • support in the activities of daily life (ADL), etc.

Procedure of a use case - person is supported online at home:

  • Qualified staff calls the customer directly via JAMES Video
  • Afterwards the supervision is carried out by video
  • The documentation (medical history etc.) of the most important data and events is possible directly in the JAMES system
  • The following support staff has immediate access to the medical history

JAMES Video is available as an app called "JAMES Chat" for smartphones and tablets.

If the equipment is not available, the JAMES Station or the JAMES Safety Watch can be purchased additionally.

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